Sunday, July 11, 2010

The best communication skill




Alex and I had a late dinner together at Pinecrest yesterday. He has been trying to get a job since he got a master's degree in Taxation at Golden Gate University this year, but has spent hard time as U.S. economy fell down. He started talking to me about the interview, and he said that all of the partners at accounting firms have great communication skills. He told me that they looked very confident and strong when they talked him about their firms.

Is it true that people who always speak confidently have good communication skills?

When I majored in Interpretation and Translation in undergrad, I learned SMCRE communication model. It consists of the sender, the message, the channel, and the receiver. To begin, a sender gives a receiver a message through a channel. Next, the receiver interprets the message, and then shows effect to the sender.

For effective communication result, the message should be perfectly delivered to a receiver. That means a sender always think of receiver's understanding while sending the message.

For instance, people mostly believe a politician has a good communication skill cause the profession is familiar with debate. If the politician stays his/her own communication style and talks to a child who attend a kindergarten, there is no doubt that the child understand nothing. What if the politician talks to a farmer or a doctor?

We always need to concern about the audience. A person with good communication skill knows how to be flexible in a different situation with different audience.


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